Just Order Enterprise Corp. and its affiliates (“Fantuan” or “we”) operates the following online services:
1.https://fantuan.ca/en/- Fantuan’s Official Website;
2.https://fantuan.ca/Delivery - Fantuan Delivery’s Official Website (both are collectively referred to as the “Sites”), and
3.https://wechat.fantuan.ca - Fantuan Delivery;
4.https://apps.apple.com/us/app/fantuan-courier/id1439527458 - Fantuan Courier;
5.https://apps.apple.com/ca/app/fantuan-merchant/id1417135544 - Fantuan Merchant, and
6.Fantuan Review, collectively as Fantuan’s downloadable mobile application (the “App”).

The Sites and Apps are collectively referred to as the “Services”. This Privacy Policy applies to all Fantuan’s Services.

We are committed to protecting your privacy and this outline below, as may be updated from time to time (the “Privacy Policy”), explains what information is collected, how it is used, what rights you have, and what choices you may make regarding your personal information. This Privacy Policy applies to all personal information collected by us, whether through the Sites or the App, as well as during any written, electronic, and oral communication between you and us.

Your access to and use of our Services are subject to our Terms of Service and this Privacy Policy. Please make sure that you have carefully read and understand the Terms and Service and this Privacy Policy before you use our Services. By using our Services, you accept the Terms of Service, and accept our privacy practices described in this Privacy Policy. If you do not agree with any part of this Terms and Service and this Privacy Policy, you must not use or access our Services.

• Account information:
  When signing-up to the Service and creating an account, we collect a username of your choice, phone number, e-mail address (optional) for log-in and notifications, and optionally your real name, avatar, identification documentation (for alcohol orders) as well as a password that you will choose and use for your account. If you use the Services by logging in through a third-party login/account registration service, we also receive personal information about you as provided by such third-party service, as determined by such third party's policies and your preferences. You may choose to provide optional information such as your birthday，profile photo and gender.
• Payment information:
  When confirming an order with Fantuan, we require that you provide payment information, such as credit card number, expiry date, PIN, and account name. This data is collected and managed by Apple Pay, AliPay, WeChat Pay, Visa/Master card, and Interac online.
• Usage:
  We collect information sent by your web browser, such as IP addresses and the type of browser, in order to monitor our servers for security purposes, fix bugs and outages, and otherwise improve the Sites, App and Services. In Android system, use the content of the clipboard to fill in the verification code. We collect data about how you interact with the Sites, App and Services; this includes data such as, access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, type of device and third-party sites or services used before interacting with our Services.
• Cookies:
  Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. We may use the terms "cookies" to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed.
• Devices:
  The App will require you to allow some permissions of device system to continue to use our Services, such as location, storage, notification, camera, album, and microphone. You can change your settings on your own device and control access to your personal information.
• Order Details:
  When you place an order through our platform, we collect information related to that order. This may include information such as items purchased, delivery address, date and time of order, total amount of payment, special instructions, and allergies. We may also collect the pictures of your order in order to provide better customer service for you. You may choose to provide optional information such as order reviews.
• Location Information:
  When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system or browser, we may also collect the precise location of your device when the App is used, either in the foreground or background of your device.
• Referral Program:
  Fantuan allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us an access to your mobile device address book. You can then direct us to send referral emails, SMS messages, or other communications to contacts you select in your address book.
• Direct Marketing：
  We may use personal information to let you know about our products and services that we believe will be of interest to you and, if you have consented, about products and services of third parties. We may contact you by email or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with respect to you. To protect privacy rights and to ensure you have control over how we manage marketing with you:
  • We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.¬
  • At any time you can update or correct your personal profile within your account, or change your preferences for the way in which you would like us to communicate with you, including how you receive details of latest offers or promotions from us.
  • You can ask us to stop sending email marketing by following the "unsubscribe" link you will find on all the email marketing messages we send you.
  • You can ask us to stop sending electronic marketing messages by reply “TD” (Chinese language) or ”STOP” (English) text by message following all the marketing messages we send you.
  • You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained below. If our marketing activities are based upon your consent, you may withdraw this consent at any time.
• Sensor Information:
  When you use the App, the direction sensor and gyroscope device sensor information will be obtained to identify whether you are a real user. When you use the function related to video recording or photography, the acceleration device sensor information is obtained to obtain the camera Angle of the phone.

We encourage you to be careful in what personal information or data is shared on these services. Fantuan employees and contractors may have access to stored data, except for your payment information, depending on their role and duties within Fantuan. Private information is only be accessed by Fantuan employees and contractors for the purposes of providing customer support or as otherwise required by law.

Fantuan makes use of various third parties to provide parts of the services offered. This includes vendors that provide the physical infrastructure upon which our software runs. We also use third party tools for things like customer support, payment processing, and performance monitoring. In this context, some of your information or data may be transmitted to these third parties for storage or processing. For third-party services which are not integral to our services, you have the right to consent to the sharing of your information. You will be presented with this choice when using our Services.

• Business Partners:
  Fantuan works with certain third-party business partners through affiliate marketing programs. This means that with respect to (some of your) interactions on the Sites, App or Services, such as clicking on links to third-party websites, clicking on advertising links, or purchasing an item, Fantuan may earn commissions from its business partners, however we will not share any details of you other than your contact details which we will share in case any issues with your Order.
• Service Providers, and Subcontractors:
  We also disclose information, including personal information we collect from or about you, to our trusted service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Sites, App, or the Services; (2) aid in their understanding of how users are using our Sites, App or Services; (3) for the purpose of direct marketing (see above under section entitled “Direct Marketing”) for more details). Such service providers and subcontractors provide us with IT and system administration services, data backup, security, and storage services, data analysis, and help us serve advertisements and provide other marketing services.
• Business Transfers:
  Your personal information may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition (including in cases of liquidation) in such case, your personal information shall continue being subject to the provisions of this Privacy Policy.
• Law Enforcement Related Disclosure:
  We may share your personal information with third parties: (i) if we believe in good faith that disclosure is appropriate to protect our or a third party's rights, property, or safety (including the enforcement of the Terms of Service and this Privacy Policy ); (ii) when required by law, regulation subpoena, court order or other law enforcement related issues, agencies and/or authorities; or (iii) as is necessary to comply with any legal and/or regulatory obligation.

Third Party	Purpose of Sharing
WeChat	We share your personal information with WeChat (an app developed by Tencent Corporation) in order to: (i) allow instant SMS so that users may invite friends on their WeChat to use our App; (ii) facilitate payment by using WeChat Pay; and (iii) allow users to use WeChat In-app browser to open our H5 version of Fantuan Delivery in WeChat (we don't share anything with WeChat, but require user to allow us to acquire their user name and WeChat ID automatic logging.
Restaurants	We might share users' phone number to restaurants when our users have complaints and when businesses need to intervene. The purpose is to provide good services to our customers.
GrowingIO	GrowingIO SDK is integrated in our App, which would collect user’s location data, search history, browsing history and product interaction for the purpose of conducting product analysis and improving user experience. Currently we collect neither IDFA nor IDFV data. We will update this Agreement and notify the users through in-app notification if IDFA or IDFV data is collected in the future.
Twilio	Twilio SDK is integrated in our Fantuan Merchant App, which would collect your contact information. The purpose is for you to contact the customer with a virtual number.
Jpush	Jpush SDK is integrated in our App. The function of the SDK, the type of data collected and other information about the Jpush SDK are as follow: Function: To achieve notification push and other push function. Types of Personal Information Collected: Device identifiers (including Android ID, GAID, OAID, UAID, IDFA, AAID), Device hardware information (including device model, device screen resolution, device hardware manufacturer, device product name, device storage space), Operating system information (including operating system version, system name, system language), Network information (including network type, carrier information, IP address, WIFI status information), Push notification logs: Used to generate anonymized unique identifiers for end-user devices in basic business function scenarios of push services, ensuring service compatibility and accurate identification across different devices, while also monitoring the delivery status of push notifications. Device identifiers (including IMEI, MAC, IMSI): Used as a supplement to generate unique identifiers for end-user devices in basic business function scenarios of push services, improving the accuracy of unique device identification, and thereby enhancing the precision and reach of push notifications; Network information (including SSID, BSSID, WIFI list information, base station information): Used in basic business function scenarios of push services to determine vague location information, select the nearest push service node for push services, and improve push notification reach. Self-startup and associated startup: In order to ensure the arrival rate of offline message push, the SDK will send a broadcast through the Android system to wake up the APP self-startup or associated startup. The Jpush Android SDK is continuously running in the background as an Android Service to create and maintain a long connection to ensure that the application can receive push messages when it is closed or running in the background. Jpush’s Privacy Policy can be located at https://www.jiguang.cn/license/privacy
Openinstall	For statistic and data analysis purposes, openinstall SDK is integrated in our App. Based on different functions, we will share the following information with openinstall SDK: Basic Function (includes parameter installation, H5 channel statistics, application statistics, and one-key redirect function): Device information, including device brand, device model and the version of the operating system. b.Network information, including IP address and MAC address. Advertisement Platform Monitoring Function: This function will collect the user’s device identifiers including IMEI, IDFA and OAID. Openinstall SDK will utilize data encryption technology in transmitting the collected data. In displaying such data, Openinstall SDK will use customary data anonymization method and remove any sensitive personal information.
Bugly	We will provide the personal information generated by the end users when using the functions related to the relevant SDK products, in order to troubleshoot the crash problem and help the APP improve its stability, Including (mobile phone model, mobile phone brand, system version, system API level, manufacturer's system version, cpu architecture type, whether the device is root, disk space occupation size, sdcard space occupation size, memory space occupation size, network type, application currently running process name and PID) "Bugly SDK Personal Information Protection Rules"(https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56)
alipay	In the process of integrating the App Alipay client SDK and providing services, we need to collect and use your following personal information in order to ensure the security of your account and funds and the safe and stable operation of payment services, and to fulfill legal obligations such as anti money laundering, anti-terrorism financing, and anti telecommunications network fraud: the unique identification of non changeable devices, the unique identification of changeable devices, basic device information Software installation list and network information. In order to realize the selection and optimization of network links and improve user experience, we need to collect and use network information. Alipay Privacy Policy. (https://render.alipay.com/p/yuyan/180020010001196791/preview.html?agreementId=AG00000132)
IM(netease)	In order to provide instant messaging services, we have integrated the NetEase Cloud IM SDK, and the functionality, types of collected information, and relevant details are as follows: Purpose of use: To provide message delivery, multi-device message synchronization, message roaming functionality, and to accurately identify violations of laws and regulations for security purposes. Shared information: Unique device identifiers (APNS Token, device serial number SN, Android ID, OAID, GAID, IDFV, CID, MAC address); device operating status (SIM card status, USB status, charging status, battery capacity and charge level, screen lock time, startup time); device information (device type, device brand and model, device manufacturer, operating system version, name, build version information, kernel information, CPU model, device memory and storage size, screen brightness and resolution, device input devices, device architecture, baseband information, font HASH, HOSTNAME, accessibility feature list, system process list); log information (device operating status (CPU, memory status), browser type and version information, network connection type and status, WIFI SSID, WIFI BSSID, IP address, carrier information, network proxy, NetEase communication service operation log information). NetEase Cloud IM privacy policy link: https://yunxin.163.com/clauses?serviceType=3
NetEase edun	In order to realize the behavioral verification code service, we have integrated NetEase edun SDK, whose functions, types of information collected and related information are as follows: Purpose of use: Verify the mobile phone verification code before login. Type of personal information collected: device unique identification number (device serial number, AndroidID, IDFV, IDFA), device brand, device name, device model and device system type, detailed Settings and version information. Netease is easy to shield privacy policy links: https://dun.163.com/clause/privacy
Mobile Security Alliance(MSA)	In order to identify the uniqueness of users and provide better services, we have integrated the Mobile Security Alliance (MSA) SDK, whose functions, types of information collected and related information are as follows: Purpose of usage: Obtain OAID behavior for application installation, access and other usage statistics, and operation traffic statistics. Types of personal information collected: brand information (device manufacturer, device model, device brand), network information (device network operator name), application software information (App package name and signature information, or APPID in the corresponding app store) and other information. The Mobile Security Alliance's Privacy policy is at https://www.msa-alliance.cn/col.jsp?id=122
Facebook SDK	Purpose of use: advertising tracking, sharing, login, etc Collect personal information types: device information, device identifiers (such as IMEI AndroidID,OAID,IMSI,GAID,MEID,IDFV,IDFA,Equipment serial number build_serial),Network information, authorized shared account information, and authorized shared account information (avatar, name, and nickname) Facebook Privacy Policy Link: https://www.facebook.com/privacy/policy

You have several rights regarding the treatment of your information: to request a copy of your information, to correct or object to our use of your information, or to request the deletion or restriction of your information. These rights may be limited in the case where it would divulge another user's information, or where we are legally required to keep records. To make requests regarding your information or data, please contact us as per section below entitled “Contact Us”.

• Right of Access:
  You have a right to know what personal information we collect about you and, in some cases, to have such personal information communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not in certain limited cases be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.
• Right to Data Portability:
  If the processing is based on your consent or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the personal information you provided to us in a structured, commonly-used, and machine-readable format.
• Right to Correct personal information:
  Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete, or outdated personal information.
• Right to Restrict Processing:
  You can ask us to limit the processing of your personal information if either: (i) you have contested its accuracy and wish us to limit processing until this is verified; (ii) the processing is unlawful, but you do not wish us to erase the personal information; or (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim;. We may continue to use your personal information after a restriction request under certain circumstances.
• Direct Marketing Opt Out
  You can change your mind at any time about your election to receive marketing communications from us and/or having your personal information processed for direct marketing purposes. For the Sites, please notify us by emailing to unsubscribe@fantuan.ca. For the App, please notify us by replying “TD” (Chinese version) or ”STOP” (English version) text by message following all the marketing messages we send you
• The right to self-control customized recommendations
  You can independently manage whether we can recommend stores and products according to your preferences at any time. If you do not want to use our system recommendation service, you can choose to sort by distance, praise, price and other ways that are not specific to your personal characteristics, and you can manage it by yourself in "Settings" - "Privacy management" - "Personalized Content recommendation" on the "My" page.
• Withdrawal of Consent
  You may withdraw your consent in connection with any processing of your personal information based on a previously granted consent. This will not affect the lawfulness of any processing prior to such withdrawal.

If you are an individual located in the state of California, United States of America, or the state of New York, United States, some additional terms and rights may apply to you, as detailed herein:. By choosing to use any services offered by Fantuan, you consent to the transfer and storage of any provided information on our servers located in the United States of America.

As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

• You can request the following information about how we have collected and used your personal information during the past twelve (12) months:
  • The personal information of personal information that we have collected.
  • The categories of sources from which we collected personal information.
  • The business or commercial purpose for collecting and/or selling personal information.
  • The categories of third parties with whom we share personal information.
  • Whether we have disclosed your personal information for a business purpose, and if so, the categories of personal information received by each category of third party recipient.
  • Whether we’ve sold your personal information, and if so, the categories of personal information sold to each category of third party recipient.
• Access. You can request a copy of the Information that we have collected personal information about you during the past twelve (12) months.
• You can ask us to delete the personal information that we have collected from you.
• Opt-out of sales. If we sell your personal information, you can opt-out.
• You are entitled to exercise the rights described above free from discrimination in the form of refusal to provide the Services or legally prohibited changes to the price or quality of the Services.
How to exercise your rights You may exercise your California privacy rights described above as follows:
• Right to information, access and deletion. You can request to exercise your information, access and deletion rights contacting us at privacy@fantuan.ca or to the attention of: Privacy Officer, Just Order Enterprises Corp., 300-9200 Glenlyon Parkway, Burnaby, British Columbia V5J 0B3 Canada
• Right to opt-out of the "sale" of your personal information. Like many companies, we use services that help deliver interest-based ads to you. Our use of some of these services may be classified under California law as a “sale” of your personal information to the companies that provide the services because they collect information from our users (e.g., device data and online activity data) to help them serve ads more likely to interest you. You can request to opt-out out of this “sale” of your personal information here: privacy@fantuan.ca

We reserve the right to confirm your California residency to process your requests and will need to confirm your identity to process your requests to exercise your information, access or deletion rights. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

New York law requires that we provide you with a summary of your privacy rights under the New York Online Privacy Protection Act (the “Act”) and the New York Business and Professions Code. As required by the Act, we will provide you with the categories of Personally Identifiable Information that we collect through the Sites, the App or the Services and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. New York law requires us to inform you, at your request, (1) the categories of Personally Identifiable Information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with Affiliated Businesses or Marketing Partners. The request should be sent to us per section below entitled “Contact Us”. Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.

Fantuan is a global business. We may transfer the personal information we collect about you to recipients, and your personal information may be stored and processed, in countries other than the country in which the information was originally collected, including the United States and elsewhere that may have less stringent data protection laws than the country in which you initially provided the information. When we transfer your information to countries other than the country in which the information was originally collected, we will protect your information as described in this Privacy Policy or as otherwise disclosed to you at the time the data is collected and will comply with all applicable data protection laws in making such transfers.

Fantuan may periodically make changes to this Privacy Policy. We will notify you of any significant changes via an e-mail to the address associated with your account.

If you have any questions or concerns about this Privacy Policy or how your data is used, or if you wish to exercise any of your legal rights as set out herein, please contact us at privacy@fantuan.ca or to the attention of: Privacy Officer, Just Order Enterprises Corp., 300-9200 Glenlyon Parkway, Burnaby, British Columbia V5J 0B3 Canada.

We have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to personal information appropriate to the nature of such data. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any information to us. Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us per section below entitled “Contact Us”.

As part of the Services, we may send you e-mail or other messages or a newsletter about us or our Services. You may also elect to receive notifications from us regarding sales and coupons. You may remove your personal information from our mailing list and stop receiving future communication from us by following the UNSUBSCRIBE link located at the bottom of each communication or by emailing us at unsubscribe@fantuan.ca You will also be given the opportunity to unsubscribe from commercial messages in any such email or other message we send as well as through your account settings. Please note that we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions on these Services. Should you not wish to receive such communications, you may cancel your account.

Subject to applicable law, we retain personal information as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor's retention policy. Your data will be retained for as long as you have a registered account. In some circumstances, we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether those purposes can be achieved through other means, as well as applicable legal requirements.

Fantuan does not knowingly collect personal information from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled without parental permission, please advise us immediately.

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